We are committed to comply with the relevant email marketing regulations. So there’s a chance that the “email” you’re seeing might actually be an ads banner in your inbox.
Here’s how you can tell if it’s an ad:
Gmail (Google ads)
Use these indications to distinguish advertisements in your Gmail inbox from letters:
- Such “letters” are labeled as “Ad.” Here's an example.
- When you try to resend the “letter”, you can notice that you need to click the “Save to Inbox” button first. Once saved, you can see that it seems like it was delivered from a specific service, although the email address displayed is “email@example.com,” similar to this screenshot.
Use these indications from Yahoo Help Center to distinguish advertisements in your Yahoo Mail inbox from letters:
- Ads in empty folders - Video ads appear in folders containing no emails in the desktop interface.
- Ads in the left or right column - These ads appear on either side of your emails in the desktop interface.
- Inline ads - These ads appear among your emails within your Inbox and other folders. They'll have a "sponsored" or "AD" label. These types of ads appear on desktop and mobile interfaces.
Use these indications from AOL Help website to distinguish advertisements in your AOL Mail inbox from letters:
- Ads in empty folders (ads that appear in folders containing no emails in the webmail interface);
- Ads in the right column (ads that appear on the right side of your emails in the webmail interface);
- Inline ads (banner ads that appear above the emails in your folders).
- These ads should have an "AD" label next to them.
These are not emails, it’s actually a Google/Yahoo/AOL advertisement which is not a service we control. While we in general buy ads from these services, the process of determining which ad is shown to anyone is automated and complex. As a company advertising our product, we don’t decide whether to show you a particular advertisement for our product in the inbox (i.e., the “letter”).
How to hide advertisement?
When you’ve identified the ad in your inbox that was delivered through Google/Yahoo/AOL ad services and want to stop seeing these ads, please follow the recommendations below on how to hide them.
When you see our product advertisement and don’t want to see it, you can click on the “three vertical dots” icon located on the right side of the green “Ad” rectangle.
Clicking on it will reveal a drop-down menu where you can select the “Stop seeing this ad” button and proceed to a pop-up page. You can choose a reason or skip by pressing the blue “Skip” button. Following these steps should make the advertisement disappear.
Based on information from the Yahoo Help Center we suggest you do the following from your desktop web browser to hide Yahoo ads. A new ad appears if you refresh the page or perform some actions.
- Most ads - Click the X or Options icon (three dots) and Dislike this ad to remove that specific ad and provide feedback.
- The right-side ad - Click "X" and Stop seeing this ad to temporarily hide the ad.
To hide AOL ads, we recommend you to follow instructions from the AOL Help website:
- for most Ads - Click the "X" or “Options icon” and “Dislike this ad” to remove that specific ad and provide feedback;
- for the right-side ad - Click "X" and then “Stop seeing this ad” to temporarily hide the ad.
This guide serves as our friendly advice regarding your request. We cannot guarantee that you will never see this advertisement again or that the instructions provided in this letter will solve the issue.
Nevertheless, we strongly recommend following the steps described above and reaching out to us if there’s anything we can do to assist you.