There are several options on how you can find the profile of a previously blocked user and unblock it.
Desktop version:
You can unblock a user if you have previously added him / her to the “Following”. To do this, go to the “People” page, locate the "Following" list, find the user's profile and click on it to be redirected to the user's page. Then, press “Unblock” button and confirm your action.
If you have chatted with a user before, you can try to find his/her profile in the "Chats" section by entering the user's name in the search bar on the left side of the screen. Click on the dialogue window and then press "Unblock" button.
Mobile version:
You can unblock a user if you have previously added him / her to the “Following”. To do this, click on the man icon in the lower right corner and select "Following" from the menu. You can also locate "Following" section by going to the "People" page. Find the user's profile and click on it to be redirected to the user's page. Press “Unblock” button.
If you have chatted with a user before, you can try to find his/her profile in the "Chats" section by entering the user's name in the search bar located in the upper part of the page.
If you are unable to find a user using the above methods, please contact our customer support by providing us with the user's ID, name, age and date of last communication with the user and we will try to assist you with this matter.