Here are the most common reasons:
- You’ve deleted your chat/mail thread with a user.
- You were blocked by the user.
- We have removed a profile;
- You’re experiencing a technical issue on your end.
Our Technical Department constantly works on improving the experience of using the website: they would like your correspondence with the users to stay active and up to date, therefore a new feature was implemented on the website. The main goal of the new implementation is to allow checking fresh letters and messages within 24 hours after the letter or message was sent, without the need to look for them throughout the endless number of letters and chats. What happens right now? Incoming letters and messages with no answer on your behalf will be hidden and they will emerge in your inbox again in case the user writes to you for the second time. Just provide us with the user's ID or name and age and we will be happy to send you a link to your correspondence with a user.
The following suggestions may help: Please check your Internet connection; clear your browser’s cookies; try another browser; log out and log in again. If none of that helps, please contact our Support team. Just provide us with the user's ID or name, age and the date and time of your last communication and we will be happy to send you a link to your correspondence with a user.